Refund Policy

This Refund Policy applies to the consulting and advisory services provided by Neuer Kunde S.L. through its website.

1. General Policy

Due to the nature of consulting and advisory services, payments made to Neuer Kunde S.L. are generally non-refundable once the service has been made available or delivered.

By purchasing a subscription or consulting service, the client acknowledges that access to professional advisory support constitutes the provision of the service.

2. Subscription Services

Subscription payments grant access to ongoing advisory services for the selected billing period.

Subscriptions may be cancelled at any time through the payment provider’s platform. Cancellation will prevent future charges but does not entitle the client to a refund for the current or past billing periods.

No refunds are issued for partially used subscription periods.

3. One-Time or Custom Consulting Engagements

Payments made for customized, extended, or project-based consulting engagements are non-refundable once the scope of work has been agreed and the service has commenced.

4. Exceptional Circumstances

Refunds may be considered only in exceptional cases, such as duplicate charges or technical errors, and solely at the discretion of Neuer Kunde S.L.

Any approved refund will be processed using the original payment method.

5. Third-Party Payment Providers

Payments are processed through third-party payment providers. Neuer Kunde S.L. does not store payment card details and is not responsible for delays or issues caused by payment processors.

6. Contact

For questions regarding this Refund Policy or billing matters, please contact:

Email: neuerkunder@gmail.com

7. Changes to This Policy

Neuer Kunde S.L. reserves the right to modify this Refund Policy at any time. Updates will be effective upon publication on this website.